Refund policy

RETURNS, EXCHANGE & REFUND POLICY

At Libera, your satisfaction is important to us. If you wish to exchange or return an item, please review the following policy.

Exchange Policy

Exchange Eligibility

  • Exchange requests must be made within 7 days of receiving your order.
  • You must notify us within 24 hours of delivery via:
  • Items must be unused, unwashed, in their original condition, with all original price tags attached, and accompanied by the original invoice.

Option 1 – Exchange via Courier

  1. Contact us via email or WhatsApp to request an exchange.
  2. Our team will review your request and provide return instructions.
  3. Return the item within 2 working days via Registered Post or Courier to:

Libera Online Store
14/3 Samagi Mawatha,
Attidiya, Dehiwala.

0777993883

 

  1. Share the courier/postal receipt via email or WhatsApp after dispatch.
  2. Once the item is received and inspected, our team will process your exchange.

Option 2 – Exchange at the Libera Flagship Store

  • Exchanges at the flagship store are permitted only for the same SKU (e.g., a different size or colour), subject to stock availability.
  • Before visiting, you must WhatsApp us with your order details.
  • Our team will confirm stock availability.
  • Please visit the flagship store only after receiving confirmation from Libera.

Returns & Refunds

Defective, Damaged or Incorrect Items

  • Notify us within 24 hours of receiving your order.
  • Return the item within 2 working days.
  • Once the item is received, inspected and approved, the full product value will be refunded within 3–4 working days.
  • Original delivery charges and return shipping charges are non-refundable.

Unsatisfied with Your Purchase?

If your item is not defective but you wish to return it:

  • The item must meet all return eligibility requirements.
  • If Libera arranges the return courier, the applicable courier charge will be deducted from your refund.
  • If you arrange and pay for the return courier, the full product value will be refunded upon approval.

Terms & Conditions

  • Only one exchange or return request is permitted per order.
  • All exchanges are subject to stock availability.
  • Items must be returned in their original condition with all original packaging, tags and invoice.
  • Products that do not meet the above conditions may not qualify for an exchange or refund.
  • Shipping charges paid on the original order are non-refundable.
  • Libera reserves the right to decline any exchange or refund request that does not comply with this policy.

Contact Us

Email: onlinesales@libera.lk

Call / WhatsApp: 0777 993 883