Exchange Policy

Exchange requests must be submitted within 7 days of receiving your order. To be eligible for an exchange, you must notify us by phone or email within 24 hours of receiving the item.

Items purchased on sale or those marked No Exchange or No Return are not eligible for exchange under any circumstances.

Option 01: Exchange through Courier

Step 01: You can inform us through email at onlinesales@libera.lk or call us at 0777 993 883. Let us know your need to exchange your particular item.

Step 02: After analyzing, our Exchange Team will get back to you stating the procedure where you have to send the package back through Registered Post or a Courier Service along with the following details.

To – Libera Online Store
14/3 Samagi Mawatha, Attidiya, Dehiwela

From – (Your Details with the order number)

Post it back to us within 2 working days with the original condition along with the price tags, Please Email/WhatsApp us the Courier/Postal receipt of your exchange package. 

Step 03: Once we have received the package, one of our Sales Representatives will contact you and give you the specific instructions so you can simply redeem the exchange product value from your next order.

Money Back Guarantee – Exchange Policy Terms & Conditions

• If the product is unsatisfactory, it must be reported within 24 hours of receipt via email or WhatsApp to the provided number.
• The item must be handed over to the courier within 2 working days in its original condition, along with the price tags.
• Once the goods are received and inspected, and if they are in their original condition, a full refund will be processed within 7 days of receipt.
• You can inform us via email at onlinesales@libera.lk or call/WhatsApp us at 0777 993 883 (During working days)

Please remember…

You can not make more than one exchange request simultaneously for the same order also the price tag should be intact.